Choosing the proper payroll services is crucial for any organisation. This service provider ensures that your staff is paid on time and your business complies with all taxation and wage-related laws.
Hiring a company like this
involves asking some critical questions, as they can help cut costs and
mitigate risk. You will easily select a company that fits your organisation's
needs. Let us review the top questions to ask before hiring a payroll services
company.
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| Hiring a payroll services company - Epayoffice |
DO YOU UNDERSTAND AUSTRALIAN AWARDS AND EBAs?
This question to a payroll
services company will help you confirm that the shortlisted service provider
interprets awards and enterprise agreements correctly. When posing this
question, don't forget to ask for examples from the hospitality, aged care, and
retail sectors.
Also, ask them to provide a
written example of how they apply for penalty rates and overtime. Your focus
should be on a partner that solves award-related complexities and keeps it
short and straightforward.
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| Partner that solves award-related complexities - Epayoffice |
DO YOU USE CLOUD PAYROLL AND SUPPORT SINGLE TOUCH PAYROLL?
The payroll services company must provide
professional payroll services through a cloud platform that facilitates timely
STP filing.
You should also look for details
on the steps they take to secure data and keep it private. Ask them to tell how
often they update payroll tax and STP settings. These shortlisted companies
should offer real-time pay slips and payroll access to managers.
WHAT SUPPORT TIME AND RESPONSE TIME DO YOU GUARANTEE?
The payroll services company should confirm that they provide phone, email and emergency support hours in case of any issue. They should guarantee response time for payroll cut-offs and payroll processing.
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| Guarantee response time for payroll cut-offs - Epayoffice |
You
should test their support with some questions to judge how promptly they reply.
Remember, reliable support from a professional payroll outsourcing
services company removes late payment-related risks and boosts staff morale.
HOW DO YOU HANDLE SUPERANNUATION AND DMS OBLIGATIONS?
While shortlisting a payroll
services provider, you should ask how they manage
superannuation payments, reporting and dispute handling. Don't forget to
ask them to show examples of how they apply salary sacrifice and salary
packaging. An ideal payroll services company will improve productivity; reduce
super errors and ATO risks.
Apart from these, you should also
ask questions related to security and data protection. An ideal payroll
services company will utilise encryption and role-based access controls for
confidential data. They should run a penetration test and follow Australian Privacy
Laws to keep employee data safe at all costs.
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